Stock/Customer Assistant - Robinson's on the Terrace
Robinsons Ltd, Anguilla
Job Description
Reporting to the Store Manager, the Stock/Customer Assistant role is a busy one! It requires somebody who is organised, can multitask, has a desire to deliver excellent customer service and is passionate about local and great tasting food.
Key Responsibilities
- Ensure that all the customer areas including floors, tills and shelves are kept clean and tidy at all times and follow cleaning schedules.
- Fill up the stock on the shelves and ensure that price signs and tickets are displayed on all products.
- Inspect deliveries for quality and accuracy, raising any discrepancies.
- Ensure that all stock is properly rotated.
- Implement changes to merchandising plans and put out new promotional material.
- Dispose of waste from the shop floor in accordance with the shop procedures.
- Serve customers using our EPOS system.
- Provide helpful and friendly advice to customers about the products which we sell and have an awareness of products sold throughout the whole shop.
- Proactively feedback to management, customer comments and suggestions for improvement.
- Assist with customer tasting events held in the shop.
- Follow health and safety policies and food safety management policies at all times.
- Perform all necessary opening and closing responsibilities when rota'd on those shifts.
- Perform additional duties to the above as and when required by the business.
Hours of Work (Minimum 37 hours per week, over 5 days).
Monday - 7.00am to 2.00pm
Tuesday - 12.00pm to 7.45pm
Wednesday - 12.00pm to 7.45pm
Thursday - 7.00am to 2.00pm
Friday - 12.00pm to 7.45pm
Saturday - Off
Sunday - Off
Requirements
- A passion for delivering excellent customer service.
- Organised, enthusiastic and positive person and enjoys working as part of a team.
- Ability to work effectively and under your own initiative without direct supervision.
- Previous retail experience is desirable.
- Willingness to be flexible and work additional hours if required.
- Courteous and helpful manner and a strong desire to give our customers an enjoyable shopping experience and exceed their expectations.
- Excellent communication skills.
- High standards of personal and food hygeine.
Benefits
Robinson's is a fast paced retail and food service business, where new ideas and fresh thinking are always welcome. We love helping our customers experience new food and we are passionate about creating an environment for our team to develop and expand their knowledge.
- Good rates of pay.
- 20% team discount at Robinson’s stores (including 2nd card for a family member).
- 10% team discount at Shoprite stores.
- 30 days holiday (including 10 bank holidays)
- Monthly prize draws.
- Uniform provided.
- Ongoing learning opportunities.
Closing date for applications - Wednesday 24th August 2022.