Customer Assistant - Key Holder Duties - Robinson's on the Terrace
Robinsons Ltd, Anguilla

This is an exciting opportunity to join our growing team and gain hands on management experience. Reporting to the Store Manager/Assistant Manager, you will help to deliver the department objectives and assist in managing the day-to-day operations of the store.

We are looking for someone with lots of energy and confidence. You will be interacting with our customers on a daily basis, so you must have excellent communication skills and have an outgoing personality. You must be self-motivated, organised, and flexible as the role will develop and evolve as the business grows with potential for greater responsibilities and promotion opportunities for the right candidate.

Role / Responsibilities

The role will involve assisting the Manager/Assistant Manager in all the following aspects as well as taking control of these responsibilities when the Manager/Assistant Manager is unavailable:

• Opening and closing the shop.
• Managing staff.
• Resolving any customer complaints effectively.
• Relationship building with customers.
• General administration duties.
• Control of grocery, fresh fruit and vegetable and flower displays to a high standard.
• Maintaining a safe and hygienic environment to ensure that best practice and hygiene standards are in line with legislation and our own policies.
• Stock control, including ordering and rotation of all stock.
• Use of the till to serve customers, track sales.
• Train staff with the skills necessary to support your role.
• Possess excellent time management and experience of working to guidelines.
• Work on all Food Safety, Health amp; Safety, Environmental and Fire guidelines in line with legislation and company policies.

Hours of Work (Minimum 37 hours a week, over 5 days).

Monday - 12.00pm to 7.45pm

Tuesday - 7.00am to 2.00pm

Wednesday - 7.00am to 2.00pm

Thursday - 12.00pm to 7.45pm

Friday - Off

Saturday - 12.00pm to 7.15pm

Sunday - Off

Requirements

• Experience of retail work preferably in a food environment.
• Fantastic customer service skills.
• Good computer skills.
• Good communication skills.

Personal Qualities

• Confident and friendly.
• Able to work well under pressure.
• Highly organised.
• Well-presented and articulate.
• Hard working, honest and a team player.
• Flexible and driven, with the ability to work independently towards targets.
• Trustworthy, patient and a good relationship builder.
• Enjoys working as part of a team.
• Excellent organisational skills.

Benefits

Robinson's is a fast paced retail and food service business, where new ideas and fresh thinking are always welcome. We love helping our customers experience new food and we are passionate about creating an environment for our team to develop and expand their knowledge.

• Good rates of pay (dependent upon experience).
• 20% team discount at Robinson’s stores (including 2nd card for a family member).
• 10% team discount at Shoprite stores.
• 30 days holiday (including 10 bank holidays)
• Monthly prize draws.
• Uniform provided.
• Ongoing learning opportunities.

Closing date for applications - Wednesday 24th August 2022.

Job Rewards and Benefits