Assistant Spa Manager
Belmond, Anguilla
Job Description
From the pristine sands of our famed platinum beach to the inviting, cool interiors of our rooms and restaurants, every part of this luxury Anguilla resort is designed to enchant. We are inviting applicants from suitably qualified persons to fill the position of Assistant Spa Manager in our Spa and Wellness Department.
Job Role:
Responsible for managing the Spa and Wellness process and operation in Cap Juluca, A Belmond Hotel’s continuing effort to deliver outstanding guest service and financial profitability in accordance with brand standards, including a concentrated focus on LQA Standards and Forbes 5-star rating, by ensuring quality, attention to detail, and driving perfection throughout the resort.
Some of the job functions of the successful candidate include:
- Assist with the management and supervision of the Spa and associated services and work closely with the Director of Spa and Wellness to maximise revenue.
- Manage and monitor Spa and Wellness reservations, training, and Guest Response processes.
- Manage daily reservation processes and operations to include, but not limited to group blocks, occupancy, department management and policy and procedure implementation and enforcement.
- Manage the department’s adherence to achieving financial profitability and assist with the creation of the annual budget.
- Manage and communicate information regarding hotel occupancy, promotions, operational issues, and special events.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations, providing professional development, and delivering recognition.
- Manage and maintain standards of quality, service, cleanliness, and controls.
Requirements
- Degree or Diploma in Spa Management and massage therapy
- At least three (3) years of prior spa experience as a supervisor or assistant manager in a luxury hotel or resort.
- Strong leadership skills to effectively manage and motivate a high-performing team.
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
- Excellent communication, organizational and time management skills.
- Computer literate in MS Office applications.
- Ability to work well under pressure.
Benefits
We offer a full array of benefits which are unique to our geographic location and designed for use at an international level within the Caribbean and USA. In addition, our Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside of their region at any Belmond hotel or resort worldwide. It also offers Food amp; Beverage at a discounted rate. In addition to these complimentary benefits, there are also discounted rates available for safaris, trains, and cruises available to eligible employees within the program. We also have learning and development opportunities within Belmond and other benefits include daily food allowance and Medical Health Insurance Coverage