Reservations Manager
Belmond, Anguilla
Job Description
From the pristine sands of our famed platinum beach to the inviting, cool interiors of our rooms and restaurants, every part of this luxury Anguilla resort is designed to enchant. We are inviting applications from suitably qualified persons to fill the position of Reservations Manager in our Rooms Division.
Job Role:
Responsible for managing the reservations process and operation in Cap Juluca, A Belmond Hotel’s continuing effort to deliver outstanding guest service and financial profitability in accordance with brand standards, including a concentrated focus on LQA Standards and Forbes 5-star rating, by ensuring Quality, attention to detail, and driving perfection throughout the resort.
Some of the job functions of the successful candidate include:
- Oversee the reservation functionality of the resort and work closely with the Director of Reservations to maximise revenue.
- Manage and monitor reservations, training, and Guest Response processes.
- Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, department management and policy and procedure implementation and enforcement.
- Manage the departments' adherence to achieving the hotel’s selling strategy.
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues, and special events.
- Provide accurate and timely information on reports.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development, and delivering recogniti
Requirements
- Two to Four years of experience as a Reservations Manager or Assistant Rooms Manager in luxury hospitality or related job function.
- Property Management Systems experience.
- Strong leadership skills to effectively manage and motivate a high-performing team.
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
- Excellent communication, organizational and time management skills.
- Computer literate in Microsoft applications.
- Ability to work well under pressure.
Benefits
We offer a full array of benefits which are unique to our geographic location and designed for use at an international level within the Caribbean and USA. In addition, our Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside of their region at any Belmond hotel or resort worldwide. It also offers Food amp; Beverage at a discounted rate. In addition to these complimentary benefits, there are also discounted rates available for safaris, trains, and cruises available to eligible employees within the program. We also have learning and development opportunities within Belmond and other benefits include daily food allowance and Medical Health Insurance Coverage